Privacy Policy

Who we are

Wael Musical (“we,” “us” or “our”) operates waelmusical.com and sells musical instruments, recording equipment and related products in the United States.

Information we collect

• Name, email address, telephone number, billing address and shipping address.
• Order details, products, prices, delivery preferences, returns and support history.
• Account information, saved addresses and preferences.
• Payment-related information processed by the secure payment provider shown at checkout. We generally receive transaction status and limited payment details rather than full card numbers.
• Device and usage information such as IP address, browser type, device identifiers, pages viewed, referring pages and approximate location.
• Messages, reviews, survey responses and photographs you voluntarily provide.

How we use information

We use information to operate and secure the website, process payments and orders, arrange delivery, provide tracking, manage returns and refunds, respond to questions, maintain accounts, detect fraud, improve the store, comply with legal obligations and send marketing when permitted.

WordPress and WooCommerce

Our store uses WordPress and WooCommerce. Checkout, account and order information may be stored in our website database and hosting environment to manage transactions, shipping, taxes, customer service and account history. Authorized administrators and service providers may access information as reasonably necessary for their roles.

Cookies

We use essential cookies for carts, checkout, account sessions, security and preferences. We may also use analytics, advertising or personalization technologies where permitted and, when required, after consent. Blocking essential cookies may prevent checkout or account features from functioning.

Payments

Payments are handled by the secure third-party payment provider presented during checkout. That provider processes payment data under its own privacy notice and security practices. Wael Musical does not intentionally store complete payment-card numbers in its website database.

Service providers

We may share information reasonably necessary for contracted services with hosting, security, payment, fraud prevention, email, customer support, warehouse, supplier, shipping, analytics, advertising, tax, backup and website-maintenance providers.

Marketing

If you subscribe, we may send product updates, music-related content and offers. You can unsubscribe through the link in a marketing email or by contacting us. Order, security and service messages are transactional.

Security

We use reasonable administrative, technical and organizational safeguards appropriate to the information processed. No website, electronic transmission or storage system can be guaranteed completely secure.

Retention

Order, shipping and tax records are generally retained for up to seven years when reasonably needed for accounting, tax, fraud prevention and legal purposes. Customer-service and return records are generally retained for up to three years after resolution. Account information is retained while the account remains active and for a reasonable period afterward. Marketing contact information is retained until you unsubscribe or it is no longer needed.

Your choices and rights

Depending on your location and applicable law, you may request access, correction, deletion or a copy of personal information and may have rights concerning targeted advertising, sale or sharing as those terms are legally defined. We may verify identity and retain information where permitted or required. Submit requests to support@waelmusical.com.

Children

Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Policy changes

We may update this policy to reflect operational, technical or legal changes. The effective date above identifies the latest revision.