Shipping Policy

Where we ship

Wael Musical ships eligible products to deliverable street addresses within the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses or international destinations. Availability may vary by product and ZIP code.

Order processing

Orders are normally reviewed and prepared within 1–3 business days after payment authorization. Business days exclude weekends and U.S. federal holidays. Address verification, payment review, supplier-direct products and backordered items may require additional time. A product-specific estimate takes priority when displayed.

Delivery estimates

Standard parcel delivery generally takes 3–8 business days after shipment. Oversized or unusually heavy equipment may require 5–12 business days. Delivery dates are estimates and may be affected by carrier capacity, severe weather, regional interruptions or remote delivery locations.

Unexpected delays

If we cannot ship within the timeframe stated when you ordered, we will provide an updated estimate and, when required, offer the choice to accept the delay or cancel the unshipped product for a refund.

Shipping charges

Shipping charges are based on product size, weight, destination and service level. The applicable amount is shown during checkout before payment. Free-shipping promotions apply only to the products, destinations and promotional periods stated in the offer.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking may take up to 48 hours after the shipping notice to display movement.

Multiple packages

Orders containing several instruments, accessories or equipment configurations may arrive in separate packages or on different dates. Each available tracking number will be provided separately.

Inspecting your delivery

Inspect the product and carton promptly. Report visible or concealed damage within 48 hours of delivery by emailing support@waelmusical.com. Include the order number and clear photographs of the product, damage, packaging and shipping label. Keep all packaging while the claim is reviewed.

Incorrect addresses

Customers are responsible for providing a complete delivery address and working contact information. Contact us immediately if a correction is needed. Carrier correction, redelivery, storage or return-to-sender costs caused by inaccurate information may be charged to the customer.

Lost packages

If tracking shows no movement beyond the carrier’s expected timeframe, contact us so we can request an investigation. If tracking shows delivered, check the delivery area, household members, neighbors, building management and any carrier photograph or notice. A carrier investigation may be required before a replacement or refund is considered.

International shipping

Wael Musical does not currently offer international shipping.